Monthly Archives: March 2009

Cutomers don't seem to matter; except for their money.

It’s no secret that the Rudd government is about to issue thousands and thousands of netbook like devices to all Year 9 students.  There is much consternation on who will support them and how they are used in the classroom and so on. All the usual whinging that happens with anything that isn’t routine.

But!

There is a prior level of detail that is at issue – getting that many devices delivered. I have dealt with many a company and bought items from all of them at one point or another. Once the signature is on the purchase order, then the commitment of the company to education (or customers in general) becomes clear.  Given the expectation is that you walk into a shop make a purchase and leave the shop with goods is normal – facing anything longer than a few days delivery time isn’t acceptable.  To be told it is weeks and weeks is simply taking the mickey. Any company that take months to make a delivery has to be questioned as to their capacity to be considered worthy of dealing with.

Computers in education is a now issue – having them on mass is a very soon issue.  I’m astonished by the arrogance of a company that can produce a machine that’s simply average then offer a delivery time of months, yet still consider itself worthy of being on the gov tender list.  Go figure!